Domestic Shipping

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To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. 

 

If you realize that you entered your shipping address incorrectly, please contact our customer service team immediately to inform us of the error. We will do our best to fulfill your request and change the address if your order has not been processed or fulfilled.  We cannot guarantee updates will be made prior to shipping details. If we are unable to, we do not take responsibility for the incorrect information. In this case, we recommend to contact USPS for further assistance.

 

Shipping fees are non-refundable. If you refuse any shipments from voltoure.com, you will be held responsible for the original shipping charges, plus the cost of returning package to us. This amount will be deducted from your merchandise refund.​ If your package was returned back to our facility you will be notified via email and will be given the options for us to:

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     1.) Refund your total minus the orginal shipping charges.

     2.) Re-ship your package out to you for a reshipment fee of the original shipping cost.

 

Just a reminder that you will receive your order within 5-7 business days from the date your package is shipped out, not necessarily from the date that your order is placed. This is just an estimate, and doesn’t include weekends or holidays. During holidays please allow an additional 3-5 business days to receive your order.

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When your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. Please keep in mind that it may take USPS up to 24 hours to provide tracking updates. If your order says delivered and you did not receive it, you must contact your local post office. Voltoure does not hold responsibility or issue refunds for lost, or stolen packages. If your package was lost or stolen you may file a claim with USPS.

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Click the link below to start the process of your claim:

https://www.usps.com/help/claims.htm

 

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All orders are shipped via U.S Postal Service. At this time, we only offer USPS Priority Mail to domestic locations. Your shipping cost is displayed at checkout. 

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SHIPPING RATES 

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• Shipping is calculated by weight starting from $8.95 to $12.00 

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We may need to update or change this shipping policy. We recommend that you regularly check this page for updates or changes before placing any orders made on this site. If you have any questions, concerns, or comments about our shipping policy please feel free to contact us and we will try our best to get back in touch with you as soon as possible.