Privacy Policy
Privacy Statement
This Privacy Policy sets out how we collect, store, and use information about you when you use and/ or interact with this site www.voltoure.com. Voltoure ('we', 'our', 'us') is committed to ensuring that your privacy is protected. We respect the privacy rights of its online visitors ('you', 'your', 'yours') and recognize the importance of protecting the information collected about them. We provide this statement ("privacy policy") to help you to understand what information is collected through this website and what we may do with any information we obtain from you.
Any new information we may obtain from you, which is added to the current store, shall also be subject to this privacy policy. You can review the most current version of the privacy policy at any time on this page. We reserve the right to update, change or replace any part of this privacy policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By providing your information to us and / or using the website, you signify your acceptance of this privacy policy and agree that we may collect, use and disclose your personal information as described in this privacy policy. This privacy policy is incorporated into, and part of the Terms and Conditions, which govern, in general, your use of the website contained and operated by Voltoure. If at any time you do not accept this privacy policy please do not use this website.
Last Updated: This privacy policy was last revised and is effective from February 25, 2020.
1. TYPES OF INFORMATION WE COLLECT
When you use the Services, we may collect Information in the following categories:
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“Personal Information,” which means information that identifies you (whether directly or indirectly), such as your name, credit card number, billing or shipping address, email address, telephone number, and birthday or age; and
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“Non-Personal Information,” which means information that does not directly or indirectly identify, and cannot reasonably be used to identify, you, such as information about the products you purchase. If Non-Personal Information is directly or indirectly associated with Personal Information, this Non-Personal Information is then treated as Personal Information.
Information we may collect about you includes:
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Registration details you provide when you create an account, such as your name, email address, telephone number, birthdate, username and password.
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Information you provide related to your physical appearance to aid in the purchase of our products, including, but not limited to skin tone and type.
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Information you provide when you access or use the Services and each time you interact with the Services or otherwise with us, for example, when you update Information in your customer profile, and communicate with us by telephone or email. This includes your payment Information. We also store Information about the products you purchase through the Services, such as the product specifications, date of purchase, and details relating to any support issue.
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Information you provide in public forums through the Services, including using our review, comment, post or similar functionality.
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Usage, viewing and technical Information, including your IP address or device identifier when you use the Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
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Information we receive about you from third parties. For example, if you access the Services through a third party platform or log-in, we may also collect your email address and other Information associated with that third party, and any Information you have made public in connection with that service or which the third party shares with partner services. See also Section 7 “THIRD PARTY WEBSITES AND LINKS” below.
2. HOW WE COLLECT YOUR INFORMATION
Most of the information you, the customer, provide us with happens when you’re engaging with us, and our brand. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically - collected information as “Device Information.”
We may also receive information from you via you entering one of our competitions, participating in any feedback or feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
Other ways we collect information:
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We collect Information you provide to us when you: Purchase an item(s); register with us; input Information into the Services; sign up to receive marketing communications from us; create user generated content; request products, services or information from us; participate in public forums or other activities through the Services; respond to customer surveys; or otherwise interact with us or the Services; or have any communication with our customer services team.
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We collect Information through unique identifiers (such as IP address, device ID, or system configuration information).
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We use "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Services. For more information about cookies see section 3 “Cookies” below.
3. COOKIES
Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional analytical and advertising cookies.
For more information, please visit our cookies policy here: https://voltoure.com/pages/cookie-policy
4. USE OF YOUR INFORMATION BY VOLTOURE
We use the personal information we obtain through the Services to:
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Provide you with the Services and other products and services you request.
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Administer your Voltoure account.
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Communicate with you about your account or transactions with us and send you details or updates about features of the Services or changes to our policies.
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Process payments.
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Enable you to post your content, such as comments, images or videos;
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Include you in surveys, contests, and giveaways;
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Detect, investigate and prevent activities that may violate our policies or be illegal.
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Optimize or improve the content, products, services, and features of the Services.
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Personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests.
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Monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the services.
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Send you offers and promotions for our other products and services
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Provide customer service and respond to your inquiries and requests;
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Market our products and services that may be of interest to you; and
5. PUBLIC VENUES AND SEMI-PUBLIC VENUES OF THE SERVICES.
If you use a message board, comment function, conversation pages, blogs, social community environments, profile pages, or other public or semi-public venue or forums of the Services, you will be identified on those venues by the username you submit.
6. CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment card number, place or complete an order, open an online account with us at your request, arrange for a delivery, contact us, post your content (reviews, comments, testimonials, message board, comment function, conversation pages, blogs, social community environments, profile pages, images or/ and videos) on this site, request for store credit or refund, we imply that you consent to us collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expresses consent, or provide you with an opportunity to say no.
If you sign up for our mailing list you give us your consent to send emails about our store updates, new arrivals, discounts, or/and other news we receive you may find interesting. If you choose that you no longer want to receive these types of emails from us about our store and/ or no longer want to be apart of our email list you will have the right to do so. In this case, please click the unsubscribe button at the bottom of any of our marketing emails. However, if you make any purchases or complete an order at we will have to send you emails on updates about your order and/ or tracking information.
How do I withdraw my consent?
If after you opt-in, and you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information, at anytime, by contacting us at info@voltoure.com.
7. YOUR CONTROLS AND CHOICES
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your Information. Your controls and choices may include:
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You may correct, update and delete your registration account.
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You may change your choices for newsletters and alerts.
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You may choose whether to receive from us offers and promotions for our products and services.
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You may request access to the Personal Information we hold about you and that we amend or delete it.
You may exercise your controls and choices, or request access to your Personal Information, by modifying your profile or by contacting us at customerservice@voltoure.com or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific Personal Information about you that we process or retain, please contact us at customerservice@voltoure.com
8. DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service (terms & conditions).
For more information of our Terms of Service (Terms & Conditions) Click Here!
9. WIX
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Its aim is to protect the fundamental right to privacy and the protection of personal data.
Payment:
If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements helps ensures the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read wix's Terms of Use (https://www.wix.com/about/terms-of-use) or privacy policy (https://www.wix.com/about/privacy)
10. THIRD PARTY SERVICES
We want to inform our service users that third parties may have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However they are obligated not to disclose or use the information for any other purpose.
In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such a payment providers and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
11. LINK TO OTHER SITES
Our Services may contain links to other online platforms operated by third parties. If you click on a third-party link, you will be directed to that site. We do not control such other online platforms and are not responsible for their content, their privacy policies, or their use of your Personal Information.
12. SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, sold, altered, or destroyed.
We value your trust in providing us your personal information, thus we are striving to us commercially acceptable means of protecting it. Your information is protected with a high privacy system. Although no method of transmission over the Internet or method of electronic store is 100% secure and reliable and we cannot guarantee its absolute security. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If you provide us with your credit card information or any personal information, the information is encrypted using secure socket layer technology (SSL) and stored with a HTTPS / TLS encryption making it safe for our customers to purchase from our site.
Secure Socket Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client - typically a web server (website) and a browser, or a mail server and a mail client. The usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted.
13. AGE OF CONCENT
By using this site, you represent that you are at least of age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a child under 13 years of age whose child has provided us with Personal Information, you may contact us to request it be deleted.
14. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, in which case we will update the “Last Revised” date at the top of this Privacy Policy so please review it frequently or before you place an order. Changes and clarification will take effect immediately upon their posting on the website. If we make material changed to this policy, we will notify you here that it has been updated, so that you are aware of what information we collection, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. If you DO NOT accept and agree to this Privacy Policy, including any changes, then you must not access or use the services.
15. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or its terms, you may contact us using the information below.